Refund policy

Return and Refund Policy

Last Updated: May 2025
Thank you for shopping at Blair DIY Shop (hereinafter referred to as "our Store" or "we"). We are committed to providing you with high-quality products and a satisfying shopping experience. This Return and Refund Policy outlines the terms for returns, rules for exchanges, and specific procedures for requesting refunds or exchanges on products purchased from our independent website. By shopping at our Store, you agree to comply with all terms and conditions set forth in this Policy.

Cancellations

You may cancel your order within 48 hours of placing it. Once your order is canceled, your refund will be credited back to your original payment method within 3-5 business days. Please allow additional time for the refund to reflect in your account.

Returns

Our return policy is valid for 30 days from the date of purchase. Unfortunately, we cannot offer refunds or exchanges if more than 30 days have passed since your purchase.
To be eligible for a return, your item must be unused, in the same condition as you received it, and in its original packaging.

Additional Non-Returnable Items

  • Certain health and personal care items
A valid receipt or proof of purchase is required to complete your return.
Please do not send your purchase back to the manufacturer.

Partial Refunds (if applicable)

  • Items that are not in their original condition, damaged, or missing parts (unless the damage or missing parts are due to our error)
  • Items returned more than 30 days after delivery

Refunds (if applicable)

Once we receive and inspect your returned item, we will send you an email to confirm receipt. We will also notify you whether your refund request has been approved or rejected.
If your refund is approved, it will be processed promptly, and a credit will automatically be applied to your credit card or original payment method within a few business days.

Late or Missing Refunds (if applicable)

If you have not received your refund yet, please first check your bank account again.
Next, contact your credit card company, as it may take additional time for the refund to be officially posted to your account.
You may also need to contact your bank, as most financial institutions require processing time before a refund is reflected.
If you have completed all these steps and still have not received your refund, please contact us at 15524704851@139.com.

Sale Items (if applicable)

Only regular-priced items are eligible for refunds. Unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items that are defective or damaged upon delivery. If you receive a damaged or defective product, please contact us within 72 hours of receipt to report the issue. You can reach us at 15524704851@139.com.

Shipping

To initiate a return, please email us at 15524704851@139.com for instructions.
You are responsible for covering the shipping costs for returning your item. Shipping costs are non-refundable.
Delivery times for exchanged items may vary depending on your location.
If you are returning an item valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Additional Notes on Return Shipping Fees

If the return is requested due to consumer reasons (e.g., change of mind), the consumer is responsible for all return shipping fees. The specific fee will depend on the courier service you select.
If you receive damaged or incorrect items due to our error, we will cover the return shipping fees.

Customer Support

If you have any questions, concerns, or need assistance with returns, exchanges, or refunds, please contact us via:
  • Email: 15524704851@139.com
We are committed to resolving all issues promptly and fairly. Thank you for your patience and cooperation throughout the return and refund process.
By shopping at Blair DIY Shop, you acknowledge that you have read, understood, and agreed to all terms of this Return and Refund Policy.
Blair DIY Shop Email: 15524704851@139.com